Careers
Job Description
Position: Senior Executive - Front Office
Job Code: Requisition17304
Location: MEA
Maximum Experience: 4
Employment Type: Permanent
- managing the on-going contract delivery in accordance with contractual and statutory requirements,
- adherence to all Health and Safety Company and statutory regulations/ policies
- adherence to company policies and standard operating procedures,
- formalising and maintaining contract specific documentation such as Contract Management Plans, PPM schedule and health and safety documents, using company CAFM systems to monitor and report performance of the asset,
- Implementing contract specific continuous improvement strategies, focusing on improved efficiency, reducing energy consumption and value added services.
- To achieve the KPI and Service Level Agreement given by the client.
- Ensure the implementation and management of Risk & Safety work practices to reduce the interruption to Client’s or Tenant’s
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Responsible for total facility management services including housekeeping and soft service activities.
- Managing all technical and non-technical outsourced service contracts and Company personnel, including inspections and quality management of service delivery – this includes all housekeeping functions/ Soft services/ Administration.
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts
- Routinely inspect all contracted services to ensure performance measures are being maintained.
- Train subordinates in all aspects of the technical and non- technical services.
- Actively multi skill all Company staff to increase flexibility and job satisfaction.
- Report any incidents with in the time frame as set in the escalation matrix.
- Identifying and Sourcing Spares & Consumables for all equipment’s and maintaining optimum inventory
- Preparing Breakdown analysis reports and review with Sub-Ordinates
- Establish contract specific continuous improvement strategies which promote efficiency, energy reduction and best practices.
- Champion the implementation and support the use of CAFM on every contract and use it to report proactive and reactive performance.
- To manage excellent relationships with clients, our suppliers and other partners.
- Act as a role model for people management processes ensuring they are followed to clarify objectives, actively management performance and develop skills
- To lead the development and retention of staff; always challenging levels of resource to improve efficiency and improve profitability.
- To set objectives for direct reports and review on monthly basis. Ensure same approach and mechanisms for all staff within area of responsibility.
- Support the development of business wide FM initiatives including contract renewals and cost reduction strategies.
- Leadership of allocated Facility Management Contract and the associated services; ensuring excellent, consistent and compliant (timely) service is achieved.
- Establish and maintain the PPM schedule, Training Plan, Succession Plan and all associated Health and Safety documentation for every contract.
- Working with the General manager, ensure all core sub-contractors are officially engaged with a valid contract, within budget and have a clear scope of works
- Operates independently within working parameters set by General Manager.
- Establishes and maintains contract specific relationships and ensure customer expectations are managed.
- Manages contract related Health and Safety policy and standards.
- Determines contract specific priorities and makes decisions