Careers

Internal promotion of Team Leader.

• Key Responsibilities and Objectives:
  • Ensure strict adherence to SLA timelines for CAFM tickets and ensure timely closure, while monitoring team compliance and effectiveness.
  • Propose and implement process improvement strategies to enhance operational efficiency and overall productivity.
  • Foster an inspiring team environment with a culture of open communication and collaboration.
  • Delegate tasks effectively and establish clear deadlines for team members.
  • Oversee daily operations to ensure smooth workflow and service delivery.
  • Track and monitor team performance, providing regular updates and reporting key metrics.
  • Motivate team members to achieve individual and collective goals.
  • Identify training needs and provide coaching and development opportunities to build team capability.
  • Listen to feedback from team members and address conflicts or issues promptly and professionally.
  • Recognize and reward high performance to boost morale and maintain motivation.
  • Encourage innovation, creativity, and constructive risk-taking within the team.
  • Work to achieve and maintain positive Google reviews by enhancing service quality and customer satisfaction.
  • Manage trackers, schedules, internal databases, and ensure all deadlines are met.
  • Drive variable works potential to meet monthly revenue targets, including collection of outstanding payments.