2. JOB PURPOSE |
To ensure the safety and security of all stakeholders, assets, and premises by leading and managing the security team effectively. The Security Team Leader enforces protocols, fosters team development, and ensures seamless coordination of security operations, maintaining a safe and secure environment through proactive leadership and swift decision-making. |
3. KEY ACCOUNTABILITIES |
- Lead and supervise daily operations of the security team, ensuring discipline, professionalism, and adherence to job responsibilities and schedules.
- Conduct regular patrols and inspections to identify vulnerabilities and mitigate security risks effectively.
- Oversee incident management, ensuring prompt reporting, resolution of security breaches, and maintaining detailed incident logs.
- Mediate disputes or conflicts among employees, visitors, and guests in a professional and impartial manner.
- Respond swiftly to alarm activations, investigate causes, and reset systems while minimizing disruptions.
- Ensure strict compliance with all security protocols, processes, and site-specific rules and regulations by team members and stakeholders.
- Ensure smooth coordination during emergencies by responding effectively and issuing clear instructions to manage critical situations.
- Identify training needs, coordinate relevant programs, and conduct awareness sessions to enhance team competency and preparedness.
- Maintain constant communication with supervisors and stakeholders to ensure smooth coordination of security operations.
- Oversee the proper maintenance and utilization of security tools, equipment, and systems, ensuring functionality and readiness.
- Prepare and submit detailed periodic reports, including incident analyses and actionable recommendations for improvement.
- Continuously evaluate and improve security processes by implementing best practices and adopting Total Quality Management (TQM) principles.
|
4. KNOWLEDGE AND SPECIAL SKILLS |
- Comprehensive understanding of security systems, patrolling techniques, and emergency protocols.
- Familiarity with local security regulations and statutory laws applicable to the role.
- Proven ability to manage, mentor, and motivate a team of security personnel.
- Strong conflict resolution skills to handle disputes professionally.
- Proficiency in operating surveillance equipment, communication devices, and other security tools.
- Ability to manage and interpret data from security systems for decision-making.
- Expertise in conducting fire drills, implementing evacuation plans, and adhering to safety protocols.
- Capability to act decisively during emergencies to ensure the safety of all stakeholders.
- Excellent verbal and written communication skills to interact with diverse audiences.
- Ability to produce clear, concise reports and maintain effective documentation.
- Strong situational awareness and problem-solving skills to address and prevent security incidents.
- Ability to analyse trends and recommend actionable measures for enhanced security.
|
5. JOB SPECIFIC PROFESSIONAL COMPETENCIES |
- Conduct thorough and regular patrols and inspections of personnel, equipment, and premises to ensure the security and safety of the environment.
- Proactively identify potential risks and take preventive measures to mitigate security threats, ensuring a safe and secure environment.
- Respond swiftly and effectively to incidents such as unauthorized access, theft, safety breaches, or other security concerns, maintaining a professional approach at all times.
- Mediate conflicts or disputes among employees, visitors, and guests with impartiality and professionalism, ensuring timely resolutions.
- Collaborate with the Security Supervisor for escalated matters, providing support in investigations and reporting incidents accurately.
- Foster strong, positive relationships with clients, residents, and employees to create a cooperative security environment.
- Address queries or concerns from stakeholders in a courteous, confident, and timely manner, maintaining high service standards.
- Ensure consistent enforcement of site-specific rules, regulations, traffic controls, and operational procedures to maintain order and safety.
- Monitor the security team's compliance with grooming standards, conduct policies, and other professional benchmarks.
- Equip the team with the necessary training in fire safety, first aid, and evacuation protocols to enhance readiness for emergencies.
- Respond efficiently to alarm activations, conduct investigations to determine causes, and manage system resets as required.
|
